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Under the Floorboards PRIVACY POLICY

Privacy Policy


Who we are: Under The Floorboards

Under The Floorboards is committed to respecting the privacy rights of visitors to its website. All information is collected lawfully and in accordance with the Data Protection Act 1998. We will collect and store personal data that you volunteer whilst using our services. These include; Your title and name, known address, contact telephone numbers, e-mail address, order and payment details.


The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that Under The Floorboards are carrying out. You can opt-out of this at any time, either by writing or emailing us.


We do not pass your personal information on to third parties.


All transactions that you initiate with Under The Floorboards are confidential. Your name will not be added to any third party mailing lists.



Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you’re signed in, is associated with this information. However, if you’d prefer to restrict, block or delete cookies from www.under, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.


The Data Protection Act

Under the terms of the Data Protection Act 1998, we have a duty to protect any information we collect from you. It will not be disclosed to any other organisation unless you give explicit permission, or there is a legal obligation to do so. We collect information about you for two main reasons:

· To process your online order.

· To provide you with the most efficient possible service.


Right to request information

You have a right to request a copy of any personal data held by Under The Floorboards at any time, in order to check its accuracy. If you wish to do this, please email (explaining that your interest is in personal data maintained by to:


Changes to this policy

This privacy policy may change from time to time as we develop the range of services on the website. When this privacy policy changes, we will place an updated version on this page.

Under the Floorboards 


Terms and Conditions



Your Account

If you use Under The Floorboards website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.


Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. We will send orders to the shipping address you supply. If this address is incorrect Under The Floorboards are not liable for re-sending out lost parcels. Please check your orders carefully and ensure you have provided the correct shipping address.


Payment options are via our payment gateway Paypal. Under The Floorboards holds no customer bank details. Refunds are made within Paypal’s secure site.


Under The Floorboards reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.


Keeping in touch

Under The Floorboards invite you to register to their newsletter. We will only contact you to inform you of new products or offers that we feel you may be interested in. At any time you are able to opt out of this newsletter by unsubscribing.


Your information

Our website is a secure website and we hold your personal details including your name, address, contact information for the purpose of being able to ship your order to you or your recipient. This information is stored within our Wix site which allows us to review the order at any time and follow up on any queries regarding the shipping. No paper copies of your orders are stored within our office.


From time to time we do have offers via a facebook page. Individuals are invited to partake and for us to deliver these offers we do need to request address details. We will always ask for permission from the sender before any images that are sent to us are placed on our website or facebook page for promotional purposes.

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